Thank you for shopping at Ecoidun. If you are not entirely satisfied with your purchase, we’re here to help.
Shipping and Refund Policy
Thank you for shopping at Ecoidun. We value your trust and are committed to providing you with high-quality eco-friendly products. If you are not entirely satisfied with your purchase, we’re here to help.
Shipping Policy
At Ecoidun, we take pride in crafting and sourcing sustainable products with care. To maintain our commitment to the environment, we do not rush the shipping process unnecessarily.
- Orders will be processed and shipped within 7 days from the date of purchase.
- Once shipped, delivery typically takes 2 to 3 weeks, depending on your location and the logistics provider.
- You will receive a confirmation email with tracking details once your order is dispatched.
- Please note that shipping delays due to unforeseen circumstances, such as natural disasters or logistical issues, are beyond our control.
We appreciate your patience, as each step in our shipping process ensures minimal environmental impact.
Order Cancellation
- You may cancel your order within 1 hour of placing it for a full refund.
- Orders cannot be cancelled once they have been shipped.
- If a cancellation request is made after shipping or if the parcel is rejected upon delivery, two-way shipping fees will be deducted from your refund.
Refunds and Returns
We strive to ensure that every product meets our high-quality standards. However, if you experience any issues, please review our return and refund policy below:
- Any quality-related concerns must be reported within 7 days of receiving the product.
- Products must be returned within 14 days of purchase.
- Returned products must be unused and in their original condition. Used products are not eligible for a refund.
- Refunds may not be issued without the return of the product.
- To initiate a return, please contact us at admin@ecoidun.com to receive the return address.
- Return shipping costs are non-refundable.
- Refunds will be processed via the original payment method within 7 to 10 working days after receiving and inspecting the returned product.
Contact Us
For any questions regarding our Shipping and Refund Policy, please feel free to reach out to us at admin@ecoidun.com. Our team is happy to assist you!